Terms of Service

These terms describe the rules and conditions for using Talkya, an AI receptionist platform for medical practices and healthcare businesses.

Review these terms before using Talkya for clinic, med spa, or patient communication workflows.

Use of the platform

The service is intended to support business communication, call intake, and follow-up workflows. A practice remains responsible for how it configures the system, trains staff, reviews call information, and responds to patients or prospects.

No replacement for professional judgment

An AI receptionist can help organize communication, but it should not replace medical judgment, emergency processes, billing decisions, or other sensitive responsibilities that belong to qualified staff.

Operational responsibility

Before launch, each practice should confirm call scripts, escalation rules, privacy requirements, and internal follow-up procedures. Clear operating rules make the service more useful and reduce confusion for staff and callers.

Acceptable use

The platform should be used for legitimate practice communication, inquiry handling, and business follow-up. It should not be configured to mislead callers, make unsupported claims, or handle situations that require emergency response.

Service changes

Features, workflows, and integrations may change as the service improves. Practices should periodically review their configuration so the AI receptionist continues to match current services, hours, and internal policies.

Practice-controlled decisions

The practice remains responsible for final patient communication, appointment confirmation, clinical decisions, and compliance review. Automation should make the workflow easier to manage, not remove accountability.